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We work hard to ascertain your ordered items arrive in perfect condition. If an item is damaged or faulty, you can exchange it for a different product within 1 day of delivery*. Alongside, please note that you will be responsible for the costs of exchanging items. The exchange shipping costs may vary, depending on the product size, courier and area of shipment. This cost will be adjusted in the exchange amount. Some items cannot be exchanged, including customized items, or ordered Items that have been used over a day. Items that have been unpacked.
Offix does not cater to any sort of returns. We will send your order using the most reliable, fastest and safest shipment method possible. We will select the appropriate shipment method and logistics company, as per your ordered items, area of shipment and weight of shipment.